Category: Client Stories chat to handle COVID-19 inquiries for AFC

Scheduling an appointment using a chatbot

To better handle the influx of inquiries due to the COVID-19 pandemic, American Family Care (AFC) today announced a partnership with to integrate artificial intelligence (AI) into AFC’s chat channels to provide quick and easy access to COVID-related information, without compromising its sales efforts.

Another Rewarding Awards Season for

Picture of Botco on phone with 4 awards next to it

In 2018, partnered with Best Western Hotels & Resorts® to introduce the brand’s innovative Best Western Rewards Chatbot to strategically enhance communication and elevate customer support for loyal Best Western Rewards (BWR) members, utilizing Facebook Messenger as the delivery method.